Curriculum:
Customer service skills
Time management and organization
Familiarity with different modes of transportation (car, bike, etc.)
Ability to navigate unfamiliar routes and use maps or GPS
Physical fitness and ability to lift heavy packages
Knowledge of basic vehicle maintenance
Attention to detail and accuracy in delivery
Websites for learning:
Coursera: https://www.coursera.org/courses?query=courier
Udemy: https://www.udemy.com/courses/search/?q=courier
edX: https://www.edx.org/learn/courier
Best companies to work for:
UPS: https://www.jobs-ups.com/job/courier/
FedEx: https://www.fedex.com/en-us/jobs/courier.html
USPS: https://www.usps.com/careers/search-and-apply/courier-jobs.htm
Tips and tricks:
Be timely and efficient in your deliveries
Stay organized and keep track of your deliveries
Communicate effectively with customers and team members
Keep your vehicle clean and well-maintained
Stay safe on the road and follow all traffic laws
Questions the candidate should be able to answer:
How would you handle a difficult customer situation?
Describe a time when you had to navigate to an unfamiliar location.
How do you prioritize your deliveries when you have multiple at once?
What are some ways you stay physically fit for the demands of the job?
How do you handle heavy or fragile packages?